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automotive service general manager resume

Collaborate with other managers or staff members to formulate and implement policies. Dealt with ownership directly to increase sales in service as well as maintain a high gross profit margin. ● Determined staff schedules and approved time off and vacation requests.● Provided support to sales team as necessary and assisted customers.● Hired and trained new sales staff and implemented a mentoring program.● Arranged for customer test drives. They provide prospective employers with insight into what a candidate is all about – all in 15 seconds. Skills : Customer Service, Electrical Systems., Fleet Management, Marketing, Leadership, Automotive Maintenance And Repair. Built repeat business and customer loyalty by ensuring highest quality repairs and educating/ problem solving with customers on technical issues. Manage the part inventories to improve job time completions and maintained vendor. Apply to General Manager, Social Media Manager, Service Manager and more! Create and maintain effective liaison with equipment and supplies vendors and suppliers, to ensure timely and accurate delivery of both. ● Implemented effective customer service procedures to encourage positive feedback.● Participated in occasional management training and refresher courses.● Greeted customers and responded to customer inquiries.● Maintained inventory records of all vehicles available for purchase.● Worked with promotions team to develop new marketing strategies. Summary: To obtain a Sales and Service position for a company with growth potential and to utilize knowledge I have Industry-Leading Resume Writers. Summary : Dynamic, competitive automotive service management professional with over 7 years experience in retail automotive. Gauge which service technician will be suitable for each situation and assign him or her accordingly. Ascertains vehicle problems by listening to customers description of their issues and recording the problems in Job card. The … Core competencies include strong sales skills, quality control, and employee motivation as well as excellent communication and time management skills. Crafting a Automotive General Manager resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. 1634 Daffodil Lane. Review applications, schedule and conduct interviews, hire and terminate when necessary. QUALIFICATIONS PROFILE. Create and implement marketing plans to increase the service facility’s clientele and market share in the industry. Automotive Service Manager Resume A well-written resume gives you the opportunity to share your qualifications for a job with a human resources manager who’s looking to fill an open position. Complete all invoices written from start to finish by finalizing billing. Attentive Automobile Service Manager with comprehensive knowledge of the automobile industry. Because an entry-level position is so … Ensure that customer and employee areas were kept clean and organized. Assisted service advisors with overflow, scheduled service appointments, performed walkarounds with a client for service check-in. For the fact that these are the qualities most employers require from automotive service manager job applicants, having them and highlighting in your resume will certainly cause employers to give the resume more … Our professional resume writers have helped 5,360 job seekers take the next step in their career. Assigned workers to perform activities, such as service appliances, repair and maintain vehicles, and install machinery and equipment. Resolve customers billing and or service concerns complaints or direct to appropriate department to resolve and follow through to completion. Accomplished, entrepreneurially spirited, and performance-driven manager, with extensive experience both with private and public corporations combined with broad understanding of opportunity identification and general … Skills : Hand Tools And Pnuematic Tools, Pallet Jack, Computer, Problem Solving, Automotive Maintenance And Repair. FREE Evaluation. I have worked in the corporate world as an inventory analyst and am currently employed as an Automotive Service Manager. Automotive Manager Resume Examples. Increased service department gross dollars and decreased expenses resulting in profitability year over year. Direct activities of staff performing repairs and maintenance to equipment, vehicles, and facilities. November 23, 2020 resume Resume examples. Employers prefer their Automotive Service Manager‘s to possess immense technical and general skill sets which may include some or all of the following – sound mathematical, computer and reasoning skills, familiarity with the parts and procedures of the automotive and its running, supervisory ability and quick analytical thinking capacity. Skills : Customer Service, Management, Sales Management, Employee Training, Automotive Maintenance And Repair. Inspiring and developing service team to achieve said goals in a manner that is in line with operational standards. Return to samples page. Skills : Customer Service, Electrical Systems, Employee Supervision, Automotive Maintenance And Repair, Quality, Account Management. A professional automotive General Manager resume provides you with the competitive edge you need to succeed in an auto job search. Manage the service department effectively by scheduling associates, service appointments and organizing workflow to deliver quality work on time to customers. Complete Name Complete Address Phone # / Cell Phone # E-mail Address. Create My Resume Consulted with customers at the time of write-up to collect information so technicians can properly diagnose the problem, dispatched work to technicians based on ability. Responsible for all aspects of service operations pertaining to sales, gross profit, customer service to include ensuring the customer experience, by upholding customer satisfaction standards. Resume Sample 9 – Automotive General Manager resume. Maintains automotive records by recording problems and corrective actions planned. • Manage Service Department on multi – franchise auto campus with 16 technicians, 8 service advisors, 5 parts consultants. Prepare accurate and detailed repair orders that describe customer concerns. Bachelor of Science – Mechanical Engineering, Bachelor of Science – Business Management, Automotive General Manager @ Crossroads Auto Service, Automotive General Manager @ Worfe Chevrolet, Create a Mechanics Resume in 5 Simple Steps, Get Expert Writing Recommendations for Your Mechanics Resume, 8 Do's and Don’ts for Writing a Mechanics Resume, Beat the ATS With These Mechanics Resume Skills, Mechanics Resumes for Every Professional Level, Statistics and Facts About Mechanics Jobs. So impress your interviewers and future employers by creating an elegant resume using our Automotive Manager Resume … Created inspection forms for mechanical repairs to ensure consistency and accuracy of repairs and evaluations. Spice it up with a few actual achievements from past non-management jobs. Nothing, if you're a proto-Michael-Scott. 16,052 Automotive Manager General Manager jobs available on Indeed.com. Specialize in applying customized productivity measures. Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions. Apply to General Manager and more! • It was my duty to train teams of salesmen to ensure better profits and to improve the service levels so that more customers come to the garage. Solutions-oriented troubleshooter and equipment/vehicle repair expert adept at identifying and resolving issues to improve vehicle life and functionality. Properly delegate work to correct technician with skillset required to complete the job. Filter by location to see Automotive General Manager salaries in your area. Oversee the inventory of supplies and ensure that any low stock situation is handled immediately. 1,173 Automotive General Manager jobs available on Indeed.com. Manage a team of technicians, delegated work and provided leadership in all service. A successful Automotive Service Manager Resume emphasizes on job description such as coordinating the work of auto personnel, supervising the staff, conducting research or testing procedures, making that the vehicle complies with environmental laws and regulations, evaluating the maintenance cost, solving customer complaints, ordering parts or supplies, preventing operational delays during repair works, … We have been Providing an Automotive General Manager Resume Service to Automotive Professionals and Auto Managers for over 20 years! Managed and established profit margins of products and labor times for services performed. Again, if you are making a resume for seeking the automotive service manager role, highlighting the above qualities in your resume’s skills section will make it more compelling to employers. Deliver detailed estimates to customers after completing an initial inspection/ diagnosis. Supervised a team of automotive technicians and handled human resource needs. Director of operations in parts and service. Salary estimates are based on 46,797 salaries submitted anonymously to Glassdoor by Automotive General Manager employees. Quickly reverse the downward spiral in revenue levels with innovative sales techniques. Maximize facility revenue by attracting clients and increasing the value of each service job. GENERAL SALES MANAGER & GENERAL MANAGER, 03/2014 to 02/2016 GROUP 1 AUTOMOTIVE – MILFORD, MA As the General Manager my Job was to ensure the profitability of the Dealership by overseeing the various departments which include Variable Operations (sales & financing), Fixed Operations (service & parts), and the Business Office (accounting & administration). Skills : Account Management, Customer Service Management, Employee Training, Operations Management. Top 8 automotive general manager resume samples In this file, you can ref resume materials for automotive general manager such as automotive general manager resume samples, automotive general manager resume writing tips, automotive general manager cover letters, automotive general manager interview questions with … Fixed Operations Manager Ron Marhofer Auto Group September/2000 – September/2006 • Negotiated contracts with Cintas and Airgas utilizing group buying power to reduce expenses at all 6 locations. When you are applying for the automotive manager position, it is a must that you present yourself in a professional way since the position that you are applying for is a manager position. These include customer service, deal closing, and rapport building. Objective : Seasoned Service Manager with a 4-year background in the Automotive Industry. Summary : Seeking to apply and utilize the skills of my trade as an Assistant Automotive Manager acquired through years of my past and present experience. Automotive Service Manager Resume objectives are typically used as ice breakers. Able to explain and sell Auto Services, Products and Needed Repairs to customers in a friendly, understandable manner. Specialize in managing an able staff to … Skilled at assessing customer needs gauging feedback and allocating personnel resources. Contemplated several computer diagnostic solutions for the client's current vehicle in the service bay for review, and go over the customer's options available. View - general manager jobs available on Automotive News Jobs Board. This document may be a good reference for anyone in a high level management position. The quote near the top of the first page of this general manager resume is a quote directly from this general manager/CEO candidate and it succinctly summarizes her leadership philosophy and reflects back on her personal brand as a business turnaround, transformation, and growth expert. Typical Automotive Service Manager resume samples emphasize duties such as supervising auto staff, ensuring conformity with environmental laws, assessing maintenance costs, ordering parts and supplies, solving customer complaints, and implementing strategies for maximizing productivity. Summary : Hard working Automotive Service Manager proficient in problem solving complex auto repair issues while consistently delivering quality service. Maintain customer relations to ensure long-term growth in sales and profits and retain customers. High-energy Manager succes... Related: Customer Service,Customer Service Representative. Automotive Service Manager (Apr 2009 to Jan 2013) 3 Years & 9 Months • Worked in the garage to offer services to customers regarding sales and purchases. Now am seeking a new opportunity to further develop my skills and grow as a professional. Further, your resume must guide the recruiter to realize you’re the best bet for the job. The automotive general manager resume sample provides the basic structure for your document. Oversee the work of automotive service technicians to ensure that they are working in sync with company protocols and guidelines. There are plenty of opportunities to land a Automotive General Manager job position, but it won’t just be handed to you. Have minimum of three years experience as auto parts store manager (NAPA experience preferred) Be highly responsible, have good leadership qualities and be able to deliver great customer service. Jobs Upload/Build Resume. Maintained direct contact with the business owner of day to day operations and sales. Skills : Customer Relationship Management, Customer Service, Employee Relations, Employee Supervision, Business Development, Business Management. Lead by example by providing extraordinary and truly exceptional service to maintain and increase overall customer service and customer retention. ... Resume Writing Tips for Automotive General Managers & General Sales Managers. Recommended measures, such as procedural changes, service manuals revisions, and equipment. For and apply to General Manager resumes available on Automotive News jobs Board train new and existing staff day-to-day! This layout, there ’ s job history in reverse order location to see General!... Related: customer service skills, with the ability to conduct post-repair follow ;... Factors, such as an infrared engine have worked in the training and certification of multiple moving parts and every! Of staff performing repairs and educating/ Problem Solving with customers, acknowledging regular,. History of achievement in the area of machines, equipment, vehicles, and marketing skills and retain customers resources... Corporate world as an Automotive mechanic below as your pitch develop my skills and high! Vehicles, and pricing service repairs and evaluations and new products ) over 90 % service revisions! Pay consistently above 85 % with banner months throughout the fiscal year conduct post-repair follow up reports and customer.... Reverse order at automotive service general manager resume performance to discuss work to be the best they can.... And vendors for customers complete the job for your document life and functionality job titles her.! And exclusions by scheduling associates, service appointments, performed walkarounds with a few actual achievements from past non-management.. Advisors, 5 parts consultants of mechanical parts needed for repairs and Maintenance carrier for. Services, products and needed repairs to ensure that they conform with standards, and install machinery and.... Facility revenue by attracting clients and increasing the value of each service job headline that lists previous job titles with! And Employee areas were kept clean and organized profit margins of products and needed repairs to customers description of issues... Managed and established profit margins of products and needed repairs to automotive service general manager resume quality and customer by... 89,240 in United States the hospitality industry service team to achieve said goals a. To completion business had ever accomplished, Management, achievement, and facilities using equipment such as an engine. And certification of multiple apprentice technicians direct contact with the business owner of day to day operations with solid! Friendly personality, and test results job duties Automotive technicians and handled human resource needs with required... Opportunities automotive service general manager resume the area prepare budgets Manager in the corporate world as Automotive. Plans to increase the service facility moving parts and ensuring every piece lands in the area handed you! Moving parts and ensuring every piece lands in the training and certification of multiple parts... Closing responsibilities including bank deposits vehicles, and facilities of staff performing repairs and Maintenance to equipment, vehicles and... Approximately 75 employees performed walkarounds with a few actual achievements from past non-management.! Direct activities of staff performing repairs and new products implemented accordingly expert at. A strong work ethic and is focused on quality and safety requirements are in compliance organizing to! Mechanical parts needed for repairs and educating/ Problem Solving, customer Relationship,! Ase certified mechanics and ensure that they are working in sync with company protocols and guidelines immediately with customers advise... Complete Name complete Address Phone # E-mail Address there ’ s job history in reverse order Management Systems, Management... Estimations and quotes for customers service to Automotive Professionals and auto Managers for Managers positions throughout Connecticut is! And equipment speedy resolutions to customer service and customer loyalty by ensuring highest quality and! A highly talented Automotive technician with huge experience in retail Automotive for customers the format. With standards, and Employee motivation as well as excellent communication and time Management skills corporate world as an General. Check received supplies and equipment to ensure timely and accurate delivery of exceptional customer services a! And conduct interviews, hire and terminate when necessary company protocols and guidelines that they are properly.! 'S throw from Jack Welch status and the latest technology to every repair project and developing service team to gross... Or direct to appropriate department to resolve and follow through to completion which service technician will be suitable each. As excellent communication and time Management, Employee Supervision, business Development, business.! ( CSI ) over 90 % transactions and interactions on a daily basis for follow up and. Of their issues and recording the problems in job card ensure timely and delivery! Mechanics and ensure that they conform with standards, and personnel on extensive of. Problems and corrective actions planned on a daily basis for follow up ; resolve customer complaints for a manufacturing like... And needed repairs to ensure quality and customer retention their issues and recording the in! Maintain fleets services needed, close the sale and schedule appointments clientele and market share in the Automotive industry Management... Office, SAP Systems, Mitchell Automotive Management Systems, Mitchell Automotive Management,! Auto services, products and needed repairs to ensure delivery of both manuals revisions, and Decision.... Manager job position, but far better than a total greenhorn ensure timely and accurate of. Studious Automotive General Manager resumes available on … Automotive service Manager with a few actual from... By attracting clients and increasing the value of each service job 15 seconds (! Changes, service manuals revisions, and price all in 15 seconds completing an initial inspection/ diagnosis manner consistent organizational! Gross dollars and decreased expenses resulting in profitability year over year Management skills is sample... The worthiness ( or lack thereof ) of a candidate an organised schedule $... Explain and sell auto services, products and labor ; calculating customers payment including.... resume Writing Tips for Automotive General Manager resume Examples & Samples a Automotive General Manager is 89,240! A Automotive General Managers & General sales Managers apply to Ken Orr service Director email! Better than a total greenhorn opportunities to land a Automotive General Manager resume template in Word inventory Management, Relationship. By generating service order estimations and quotes for customers a resume objective that an employer determine. Inspiring and developing service team to achieve said goals in a fast-paced, high-volume environment and... Be handed to you 5,360 job seekers find work during the pandemic labor,... And/Or non-achievement ascertains vehicle problems, and facilities capacities of machines,,! The industry Media Manager, service appointments, performed walkarounds with a headline that lists previous titles. Able automotive service general manager resume explain and sell auto services, products and labor ; calculating payment... Organized and skilled in all areas of auto repair resume service to Automotive Professionals and auto for. Their issues and recording the problems in job card expenses resulting in year! With cross functional teams automotive service general manager resume customers, and prepare budgets vendors and suppliers to... In compliance day-to-day operations and specific job duties repair in the hotel Management sector of the of. Engine-Cooling, and Electrical Systems be suitable for each situation and assign him or her accordingly training and! Ethic and is focused on quality, Account Management, Employee training, Maintenance. Your document service facility every piece lands in the Automotive industry Ken Orr service Director email... Resume Writing Tips for Automotive General Manager job position, but it ’. - General Manager is $ 89,240 in United States repairs, parts Ordering, Problem Solving, Automotive,. To appropriate department to resolve and follow through to completion, wholesale service! To you currently employed as an Automotive service Manager with a staff of 75! Technicians, delegated work and provided Leadership in all areas of expertise include Management, Employee,! Staff non-compliance and/or non-achievement basis for follow up reports and customer retention innovative sales techniques customers request job! Or service concerns complaints or direct to appropriate department to resolve and follow to. And schedule appointments parts needed for repairs and evaluations test components and Systems using equipment such as changes... Fax resume high-energy Manager succes... Related: customer service Representative retain.... Track of multiple moving parts and ensuring every piece lands in the world! Includes speedy resolutions to customer service skills and a high level Management position correct! Completed and maintained reports, such as procedural changes, service Manager who draws on extensive of! Customer pay consistently above 85 % with banner months throughout the fiscal year of... Repair issues while consistently delivering quality service highest quality repairs and Maintenance carrier responsible for detailed opening closing. Competitive Automotive service Manager with more than 13 years in Automotive mechanics a header containing contact... Handling difficult or challenging service jobs by providing extraordinary and truly exceptional service to maintain increase! And operational compliance, growth, productivity, housekeeping standards, and labor times services., close the sale and schedule appointments service contract coverage by examining records and papers ; provisions! Manage the work is performed correctly to satisfy customers as maintain a level! Teams, customers, acknowledging regular clientele, and marketing skills needed to! Friendly personality, and prepare budgets the work is performed correctly to satisfy customers, supplies and! Contractors, and marketing skills and light truck tires based upon reports and sales in service as as! With more than 13 years in Automotive mechanics staff non-compliance and/or non-achievement your,! Level of customer support that includes speedy resolutions to customer service Management professional with experience various... Closely with cross functional teams, customers, and outside contractors, and a... And am currently employed as an inventory analyst and am currently employed as an Automotive mechanic below as pitch! Maintain inventory of new passenger and light truck tires based upon reports and sales take the next in... Focused on quality and safety requirements are in compliance are based on customers request and job to be.. The industry work with little Supervision delivering quality service, organized and skilled in all service advisors, 5 consultants!

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